Frequently Asked Questions

Find answers to common questions below

  • Due to time and supply constraints, custom orders cannot always be filled. Please reach out to us via the contact form to discuss availability and/or logistics.

  • All of our items are one-of-a-kind and will not be restocked in the traditional sense.

    Collections are restocked on a regular basis, depending on season and demand.

  • Absolutely! I am always adding to my list of design ideas. If you want to contribute a request for me to include in a future collection, feel free to utilize the contact form!

  • I do not accept returns after an order has been shipped and all sales are final. It is the customer's responsibility to read the item description and view the product photos when shopping.

    Return/Exchanges are permitted for items that damaged or if there was an error on our part. Please contact us within 30 days of payment and I will be happy to provide a replacement, refund or exchange for another item.

    Refunds will not be provided for the following reasons:

    - Order arrived too late or later than expected

    - Custom orders

    - Package was lost by post office

  • Because each item we sell is handmade, occasional minor adjustments may be needed after shipping. The following do not qualify as damage and can be easily fixed at home:

    • Slightly open jump rings
    • Wire/eye pins that need gentle reshaping
    • Minor shifting from transit


    These are considered normal handling or shipping adjustments and do not require replacement.

    A damaged zing is defined as:

    • Acrylic charm that arrives scratched, cracked, snapped, or fully broken
    • A charm or component that has completely detached and cannot be reattached
    • Bead poles, paracord, or findings that arrive broken beyond simple reshaping
    • Previously undisclosed printing defects or visible manufacturing flaws present upon arrival

    If your item arrives with true structural damage, please contact us within 48 hours of delivery with clear photos so I can help make it right.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.